InternetOne.net a division of Grafix Unlimited

Memphis Tennessee Web Design Firm specializing in web site design for business.

Ouick Links:
General Hosting Support
Website OS Support
WebMail Support
Setting up Your E-mail Client
Service Level Agreement

TOLL FREE SUPPORT

You may contact technical support regarding your e-mail and hosting 24X7 at: 1.866.245.5154

ONLINE SUPPORT

General Hosting Support
General Hosting Support includes informational help on getting started with your website, configuring your email client or you have some questions about the services and tools we provide.

Website OS Support
Detailed instructional help using our website management tool, WebsiteOS.

WebMail Support
Instructions on WebMail function and how to use WebMail

Setting up Your E-mail Client
Detailed graphical instructions on how to set up your e-mail client for use with our mail services

QUICK TIPS

if you are experiencing troubles with your website or e-mail, first check the following items:

Is your internet connection active? Check this by trying to go to another website. If you are not able to get anywhere on the internet, try rebooting your router, modem and/or computer.
if using a Microsoft Operating system, close all your programs and reboot the machine. Lots of software issues are resolved by a simple reboot.
Verify that your domain name has not expired.

if after these simple procedures, you are still experiencing difficulty, try our Online Support or submit a Support Ticket.

TICKET SUPPORT SYSTEM

Remember, if you cannot find the answers to your questions here, you can always send a support request and expect a prompt reply. All support questions are answered within 12-24 hours. During business hours, most support questions are answered within 4 hours.

When submitting an issue to the Technical Support Department, the following information is needed. This will enable us to provide you with quick and accurate technical support.

Your name
Domain affected
Contact E-mail
Priority
Detailed account of problem.

What steps have been taken to try and resolve the problem?

What steps would be performed to reproduce the error?

What was being done on the system when the issue began?

If possible, include all error messages in full, exactly as they appeared.

What Operating System are you using (include versions)?
What e-mail program or browser are you using (include versions)?
How long has the issue been occurring?
When was the last time that this issue occurred?
Please provide the name of your ISP
What type of connection (Dial-up, DSl, cable, etc) that you are using?

InternetOne.net's Service Level Agreement