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The following Terms of Use constitute InternetONE.net's Billing Policy and apply to ALL InternetONE.net customers:
All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. InternetONE.net accepts the following types of payment:
- Checks / Money Orders
- Credit Card (VISA, MasterCard, American Express, Discover)
- PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide InternetONE.net your credit card information, you authorize InternetONE.net to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with InternetONE.net's Billing Policy. You are responsible for directly updating, or notifying InternetONE.net, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
InternetONE.net offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly. Additional items are non-refundable.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify InternetONE.net that you would like to cancel your account.
InternetONE.net does not mail paper invoices or statements. Statements can be viewed and printed through your online account. Customers may elect to receive their monthly account billing statement via email.
- E-mail Invoice Fee
$5.00
- Returned (NSF) Checks
InternetONE.net charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
- Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by InternetONE.net.
- Bank Wire Payments
InternetONE.net does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to InternetONE.net or the amount credited to your account will be less than your intended payment.
- Reactivation
Customers that wish to reactivate a closed account will be assessed a $50 reactivation fee.
- Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Cancellations
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact InternetONE.netMonday through Friday, 9:00 A.M. to 5:00 P.M. Central Time, at (1.901.888.2932).
Cancellation requests must be received by InternetONE.net a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by InternetONE.net. InternetONE.net is unable to cancel your account effective for a future date. InternetONE.net will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact InternetONE.net as soon as possible.
InternetONE.net does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to InternetONE.net's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. InternetONE.net Corporation reserves the right to cancel any account, at any time, without notice, for any reason InternetONE.net Corporation considers appropriate.
Credit Card Disputes/Chargebacks
InternetONE.net has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at InternetONE.net's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Billing/Price Changes
InternetONE.net's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle. |
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